• authenticity controls, emphasising a proactive approach alongside product testing.
• management commitment requirements are also more prominent, as analysis identified this area as a common root cause of audit non-conformance.
• the time given for locating product during a recall / withdrawal scenario has been reduced from 4 hours to 2 hours, to ensure the retrieval of the most important information first.
• the introduction of Protector Line to ensure suppliers and their employees have a safe, independent means of raising any concerns confidentially