In the event of such a flight rescheduled, you may also choose from the following options:
a) Move flight: Change to a new flight on the same route and same day, without additional cost, and subject to seat availability.
b) Credit shell: Retain the value of your fare in a credit account for your future travel with AirAsia. The online credit shell is valid for 90 days after issuance.
c) Refund : Obtain a full refund within 30 working days.
Should you require assistance regarding the above, kindly visit our support channels listed below:
1. For any FAQ regarding AirAsia, please visit AskAirAsia
2. Submit your enquiry via our e-form
3. Live Chat (available via AskAirAsia when you login with your AirAsia member ID)
4. For localised assistance, please check Contact Us page on our website (this does not apply to Malaysia and Singapore)
We deeply apologize for any inconvenience caused.
Yours sincerely,
AirAsia