Affected guests will be able to choose the below options:
(a) Move flight: Change to a new travel date on the same route within 14 days from original flight date, without additional cost, and subject to seat availability.
(b) Credit shell: Retain the value of your fare in a credit account for your future travel with AirAsia. The credit shell is valid for 90 days after it has been issued.
(c) Refund : Obtain a full refund in the amount equivalent to your booking and in form of your original payment. The refund processing will take 30 working days
Should you require assistance regarding the above, kindly visit our support channels listed below:
1. For any FAQ regarding AirAsia, please visit AskAirAsia
2. Submit your enquiry via our e-form
3. Live Chat (available via AskAirAsia when you login with your AirAsia member ID)
4. For localised assistance, please check Contact Us page on our website (this does not apply to Malaysia and Singapore)
We deeply apologize for any inconvenience caused.
Yours sincerely,
AirAsia
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