Involve those who will be affected. People who will
live with the solution must be satisfied with it and the
process leading up to it lf not they might passively or
actively oppose it
Create ownership of the required changes. If the
people involved feel that this is their solution. you
have succeeded
Substeps in Step 4: Find Solutions
a. Explore the root cause; that is, review the bigger
picture in which the root cause plays a part and
consider the stakeholders who relate to the root
cause.
b. ldentify one or more solutions by using various
creative techniques in a structured way.
c. Specify/describe the solutions. making sure that the
conclusions from this step are well documented.
Step 4 has only three substeps. which makes finding solutions
seemingly the shortest of the steps in the RCA process. but
do not let this fool you this step is often harder than you
might think. Most people involved in RCA processes seem to
relax once the root cause has been found. Both emotionally
and cognitively. they view finding the root cause as the main
challenge. You must counteract this attitude or you risk the
entire process running out of steam before you find feasible
solutions.