Policies
The Business has vary few policies, all related to customers' orders and promises regarding customers' privacy. There were no other written policies or procedures.
Employees who are always casual labor hired for the short term (when the Business gets a huge rush or the owner is otherwise getting behind), work under the owner's direct supervision,, getting orders filled and out. They do not get or require keys or logins to the computers: when an employee is working, the owner logs herself into all computers that require it.