Introduction This document introduces the eight quality management
principles on which the quality management system standards of the ISO 9000 series are based. These principles
can be used by senior management as a framework to
guide their organizations towards improved performance.
The principles are derived from the collective experience
and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality
management and quality assurance, which is responsible
for developing and maintaining the ISO 9000 standards.
The eight quality management principles are defined in
ISO 9000:2005, Quality management systems – Fundamentals and vocabulary, and in ISO 9004:2009,Managing
for the sustained success of an organization – A quality
management approach.
This document gives the standardized descriptions of
the principles as they appear in ISO 9000:2005 and
ISO 9004:2009. In addition, it provides examples of the
benefits derived from their use and of actions that managers typically take in applying the principles to improve
their organizations’ performance.
Contents :