Dear Pichamon Suksamran,
Thank you for contacting Puritan’s Pride.
Unfortunately, we had a problem verifying the information associated with your credit card, consequently your order was cancelled. No charges were submitted to your credit card. We must be able to verify the billing information of the credit card you are using. The name, address, and phone number on your credit card, must appear exactly as on the credit card statement it is associated with, in order to process your transaction. We would be happy to honor the same prices and promotions applied to this order. Please call our customer service department to place a new order and please mention case #01727804. I apologize for any inconvenience this may cause you.
Please note, if your country is not listed in the dropdown list of countries on our website, the order will need to be manually taken by phone, or fax to process your order. If you continue to place an order online, using the incorrect billing information, future orders may be declined. We apologize for any inconvenience this may cause you.
If you need further assistance, please email us at custserv@puritan.com or call 1-800-645-1030 and select Option 4. Our international number is 001-631-244-1290. Our Customer Care Specialists are here for you from 8am-midnight EST, 7 days a week.
We truly appreciate your business and want you to continue to consider Puritan’s Pride as the source for your health and wellness needs!
Sincerely,
Roxana
The Puritan’s Pride Customer Care Team
Email: custserv@puritan.com
ref: :ref