Dear Tawat,
Good day!
We apologize for the inconvenience this has caused you. Our records indicate that there were no successful placed order made through your account in the month of November. Also, it does not indicate in our system that there was any attempt made in placing an order.
Should you have any other concerns, please do not hesitate to let us know.
Thank you for contacting iHerb.
Have a great and healthy day!
Best regards,