Since some guests may be shopping for the best value, it is essential to sell the hotel by emphasizing the hotel’s advantages.It’s main responsibility is to sell all of the hotel rooms for the maximum dollars and avoid guest resentment of being overcharged.
The reservation can be done by a variety of sources such as telephone, corporate 1-800 numbers, travel agents, internet and walk-in. The central reservations system interfaces with the hotel’s inventory and simultaneously allows reservations by individual hotel reservation personnel. There are two types of reservation that the department need to consider.