Take corrective action as a result of
quality measurement and cost of quality
Crosby (1979). People are allowed to
talk about their problems, so corrective
measures can be made involving not just
the defects found by inspection, audit or
self-evaluation, but also less obvious
problems as seen by the working people
themselves that require attention.
Problems of the workmen should be
brought into notice in the meeting of
supervisors at every level. Those that
cannot be resolved are formally passed
up to the next level of supervision for
review at their regular meeting. If a
specific functional area does not hold
such meetings, the team should take
action to establish them in that
department. Individuals soon see the
problems brought to light are being
faced and resolved on a regular basis.
The habit of identifying problem