Greetings from Bangkok.
Thank you very much indeed for taking the time to complete the guest survey on line in relation to your recent stay at The Westin Grande Sukhumvit, Bangkok. We truly appreciate kind rating that you provided. It is always great to receive feedback as such and I am very pleased to hear from our valued customer and telling us how delighted you feel and Khun Ekalak, our Front Office Manager looked after you well.
Please accept our sincerest apologies regarding the room assignment and rest assured that this occurrence will not happen again in the future. Thank you for your kind understanding.
If there is anything special that we can do to make your next stay a more renewing one, please do feel free to let us know. We would be delighted to see you very soon.
Thank you once again for your inspiration.