The increasing demands on the emergency department (ED) can result in lengthy waits for non-urgent category four and five presentations. As a result, some patients are given definitive simple treatments in the triage area and/or are given advice regarding self-care. Alternatively, patients may be provided with information and directions to an external healthcare provider in order to receive care. This process is commonly referred to as a “triage and treat” model of care. This study aims to describe the relationship between the triage and treat model of care and patient outcomes, including effectiveness, length of stay, patient flow and patient satisfaction with emergency clinical care.