4. Check if payment already done by the customer (read CUSTOMER PAYMENT CONFIRMATION).
5. Check if the stock is available. If not, contact your supplier to check availability of stock and
the latest prices. Create a Purchase Order to the supplier if the stock is available in supplier.
6. If the stock can not be found, offer to customer to replace the order to our in-stock
items. Change of order follow the price of the new items.
7. When initial payment is less than the new payment, then make sure that the customer has
paid the rest of the payment before processing the order. If initial payment is more than the
new payment, then CS process for refund.
8. Print Work Order/Delivery Order on MD (read SOM Manager Desk for the steps to print WO/DO).
9. WO printed to 3 sheets with details as follow: