Hello, my friend
Your item has been shipped out from my warehouse, it usually takes 7-30 business days for the item to arrive (for the USA in 16 business days, Russia 40 business days, Brazil in 50 business days). Sometimes your order may be stuck in the Customs; if the item does not arrive in 30 business days, please contact me to resolve the problem. Please don't open a eΒay dispute when you need to contact me, because ebay will by default open a dispute case if you send them about the item not received. I PROMISE to help you solve the problem, so please contact me without opening a dispute case. Thank you very much for shopping with us!
I would so much appreciate it if you give me an all 5-star positive feedback when you receive the item you ordered!
If in any case you don't receive the item or you are in any way unsatisfied with my services, please feel free to contact me and I will definitely help you solve the problem. Customer satisfaction is my top priority!
For you information, about 99% of the problems raised have been successfully resolved by our well-trained customer service.
Our feedback will be automatically left to you before you leave a positive feedback for us. However, if you want to get it faster, please contact me to do so.
Anyway, the distributor authorization has now expired, so to sort things out we have removed SJCAM products from our website and will not be selling any SJCAM products in the future.
We will still cover the warranty for all our customers who bought products from sjcam.com, your kind understanding of the situation is highly appreciated.
Any questions please contact support5@viofo.com.
---VIOFO LTD