1. Significance of the Study
HRD has been recently given importance in tourism industry. For building our nation and organizational development, there is a need to mobilize the human resource. Mobilization would include the need to develop the human resource, their skills, knowledge, attitudes, so that they can achieve competently the pre-determined goals. For developing tourism industry the primary requirement is efficient and professional managers the second most important point that is neglected very often is the training of the existing staff to get a professional outlook. As tourism is a growing industry, there is huge requirement of efficient and trained personnel to fill various jobs. Tourism industry is basically a service industry where assets of an organisation can be their human resource. There are varieties of jobs available for managing various tourist services. Special attention has to be given on training of existing staff. It has to be ensured that there should not be any loophole in the facilities and services provided to the customer. In case of a developing country, it will also be appropriate to study at this stage the volume of manpower required for activities complementary to accommodation industry in general and service sector in particular (Rao, 2004). India’s share of global international tourism is very low in spite of having a lot of tourism potentials. Our country can have human resource which can help the tourism industry to flourish and make a mark on the world map as a favourite tourist destination. We would have skilled persons to handle this industry right from the level of waiters to executive level and in case of Jet Airways (I) Ltd. ground duty staff to flying staff (Report, 2004–05). Training programmes should be organised for the employees to-be so that they could be trained as per the requirements of the industry. The characteristics of attitude which include flexibility and adaptability contribute to an employee’s success in promotion. Technical skills required for equipment operation and maintenance, personnel management etc. A staff planning exercise can be done in order to determine the needs for the required human resource. Through this, we can forecast easily for exactly what types of personnel, with what qualifications or skills will be required. This can help in determining the finalisation of required training programmes for the local residents. This will also help in determining whether there is a need for trained personnel from other countries and also whether local people are to be sent for training elsewhere (Rudrabhasavaraj, 2004).
1. Significance of the Study
HRD has been recently given importance in tourism industry. For building our nation and organizational development, there is a need to mobilize the human resource. Mobilization would include the need to develop the human resource, their skills, knowledge, attitudes, so that they can achieve competently the pre-determined goals. For developing tourism industry the primary requirement is efficient and professional managers the second most important point that is neglected very often is the training of the existing staff to get a professional outlook. As tourism is a growing industry, there is huge requirement of efficient and trained personnel to fill various jobs. Tourism industry is basically a service industry where assets of an organisation can be their human resource. There are varieties of jobs available for managing various tourist services. Special attention has to be given on training of existing staff. It has to be ensured that there should not be any loophole in the facilities and services provided to the customer. In case of a developing country, it will also be appropriate to study at this stage the volume of manpower required for activities complementary to accommodation industry in general and service sector in particular (Rao, 2004). India’s share of global international tourism is very low in spite of having a lot of tourism potentials. Our country can have human resource which can help the tourism industry to flourish and make a mark on the world map as a favourite tourist destination. We would have skilled persons to handle this industry right from the level of waiters to executive level and in case of Jet Airways (I) Ltd. ground duty staff to flying staff (Report, 2004–05). Training programmes should be organised for the employees to-be so that they could be trained as per the requirements of the industry. The characteristics of attitude which include flexibility and adaptability contribute to an employee’s success in promotion. Technical skills required for equipment operation and maintenance, personnel management etc. A staff planning exercise can be done in order to determine the needs for the required human resource. Through this, we can forecast easily for exactly what types of personnel, with what qualifications or skills will be required. This can help in determining the finalisation of required training programmes for the local residents. This will also help in determining whether there is a need for trained personnel from other countries and also whether local people are to be sent for training elsewhere (Rudrabhasavaraj, 2004).
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