Dear Hans
Please look into some of the negative feedback from this TA review. Kindly review with K Jay that our staff in FO are not mentioning anything about tripadvisor to pass probation and not pressing guests to write reviews if it does not seem appropriate.
Please check about cockroach with HK as well.
If possible please try to find out the guest and personally apologize by email as well. Please share your thoughts after investigation.
Dear FO staff, Concierge, Bell,
Please read for information and awareness how we can continue to improve.