Dear Team! Greetings of the day! I very well understand the severity of this situation as I can see client has lost a huge amount and is demanding the explanation which is fully correct and we are happy to assist with it. However, we are still missing on the information that will allow us to help the client. That information is the order numbers. I have attached the statements of accounts earlier in which all the orders are covered and everything seems absolutely correct' however, we do not know which orders is the client trying to question. So we would require the specific order numbers under each account in order to run a thorough investigation on each order.