VII. CONCLUSION
This study has both practical and theoretical value. It
provides increased insight into the nature of the trust construct
as observed in the behaviour of users and potential users of
online shopping. By providing a more refined understanding
of the predictors and moderators of trust it makes a useful
contribution not only to information systems research, but also
to the overall body of marketing, trust and diffusion research.
This study significantly extends our understanding of the
phenomena along a number of dimensions. Because it is the
first large-scale empirical study of its kind in Europe, it
provides insight into the contrasting antecedents of consumer
trust in online shopping from a European perspective. It
clearly distinguishes between trust and trust antecedents -
distinction that has been missing in much trust research to
date. It builds on conceptualisations of trust accepted by
researchers and applied a validated measurement instrument
that has previously been used by a trust researcher in another
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