I am writing to find out why the above order has not arrived . I have tried phoning your Customer Services Department about this,but have been unable to talk to a real person . Sometimes the number is busy. Sometimes a recorded voice tells me to press several different keys. Then I have to listen to music, which is interrupted every 30 seconds by a voice saying, 'Thank you for waiting,we will be you shortly.' So far I have waited for up to 30 minutes before hanging up. This is very frustrating.