11. Guest does not want anyone knows about his stay in the hotel
• When the guest does not want to let anyone even his family knows about his stay at the hotel staff will offer “Confidential” stay. The “Confidential” word will be put after guest last name in the system. Staff from every department will immediately know that this guest requests Confidential and will not give out any information.
• Example when someone call and ask for his name and when staff found his name In the system follow by Confidential staff will automatically answer that we don’t have this guest stay in our hotel. Even if caller insists, but staff has to confirm no guest in the hotel.