Macbeth Glallware, founded in 1837, has a log history of producing beautiful glass objects and ornaments. They have always been popular wedding presents. Glass-blowing and glass-cutting, which is performed by hand, are highly-skilled jobs and Macbeth employs some of the best craftspeople in the world (average age 53)
The factory produces an incredibly large range of 8,000 glass objects but just 1,000 are responsible for 80% of total sales. There is a lot of waste and breakage. Each item is inspected by a supervisor who checks it for flaws and them issues a certificate of authenticity. Up to 20% of finished items are rejected; 15% are sold as seconds, and the remaining 5% are melted down and recycled.
The company employs 600 people. 200 Produce the goods, and the rest are clerical staff, work in the stockroom, or are managers. Most craftspeople are paid on a piece-work basis, and feel that they have low status in the company. There is a big division between blue-collar staff and white-collar clerical workers, with separate restaurants and facilities for factory workers and management. There are fie levels of management in the company, and a poor relationship exists between management and the workforce.