Chen (1997) believes that customers whose lifestyles pursue ‘Leisure and Hobby’ have a higher expectation of consumer
experience. The more consumers emphasize a store’s image and ‘service and price’, the higher their expectations on
consumer experience, which also in turn verifies store image influence on consumer expectations as proposed by Rust
and Oliver (1994). It thus can be inferred that consumers who pursue coffee consumption and related leisure and hobbies
and who emphasize service and price have higher expectation levels towards the consumer experience. Kao (2005)
believes that, since consumers do not only care about the functional problem-solving aspects but also emphasize
bringing forth individual taste and pursuing exciting or heart-touching moments when consumers are purchasing goods
or services, changes need to be made on the part of marketing personnel. The personnel shall change the past marketing
methods of only focusing on product performance and benefits and shift the focus of marketing methods on customer
experience providing values on perception, emotion, cognition, behavior, and relationship, replacing performance
benefits and bringing consumers desired entertainment, excitement, emotional impact, and creativity challenge. When
consuming a product, people no longer just pay attention to production performance and benefits, but rather the
enjoyment of the consuming process and experience.