3.1 Perceived benefits
The existing literature has proved that the greater the benefits perceived by the SMEs the higher the possibility of ICT adoption. Perceived benefits should be considered as one of the factors that could affect ICT adoption in the firms. In one empirical study, Giovanni and Mario (2003) found that ICT is able to offer enterprise a wide range of possibilities
for improving their competitiveness such as provide mechanisms for getting access to new market opportunities and specialized information services. According to OECD (2004) it was found that ICT is able to improve information and knowledge management inside the firm and increase the speed and reliability of transactions for both business-to-business (B2B) and business-to-consumer (B2C) transactions. Besides that, they also explained the opportunities offered by ICT, which an organization can exchange real-time information and build closer relationship
with suppliers or business partners and customers. This study also found the possibility of immediate customer feedback according to the customer demand in the new markets.