This research aims to develop and test a theory-based modelthat empirically investigates the antecedents
of consumers’ continued usage behavior intentions toward mobile hotel booking (MHB) technology. The
proposed model was tested via structural equation modeling (SEM) by using data collected from 396
MHB users. Among the investigated factors, utilitarian and hedonic value had significant impacts on
users’ continued usage intentions. Furthermore, perceived risk, subjective norm and innovativeness significantly
influenced utilitarian and hedonic value; also, perceived ease of use had a significant impact on
utilitarian value. This study offers important theoretical contributions, as it provides valuable information
to researchers in developing and testing related theories. In addition, the study brings clear practical
implications to hotel operators, online travel agencies (OTAs), and hospitality technology vendors in
developing effective marketing strategies to increase the continued usage level of MHB users.
This research aims to develop and test a theory-based modelthat empirically investigates the antecedentsof consumers’ continued usage behavior intentions toward mobile hotel booking (MHB) technology. Theproposed model was tested via structural equation modeling (SEM) by using data collected from 396MHB users. Among the investigated factors, utilitarian and hedonic value had significant impacts onusers’ continued usage intentions. Furthermore, perceived risk, subjective norm and innovativeness significantlyinfluenced utilitarian and hedonic value; also, perceived ease of use had a significant impact onutilitarian value. This study offers important theoretical contributions, as it provides valuable informationto researchers in developing and testing related theories. In addition, the study brings clear practicalimplications to hotel operators, online travel agencies (OTAs), and hospitality technology vendors indeveloping effective marketing strategies to increase the continued usage level of MHB users.
การแปล กรุณารอสักครู่..
