During Ashton's first meeting with Kimberry Serra, CA's manager, she asked about s&s's system requirements and management's expections. Ashton had yet to think through these issues,so he could not answer her specifically . When she asked how s&s's system worked, Ashton plunged into a discussion about the use of various company documents, but Kimberry seemed unable to fully absorb his detailed explannations. Ashton thought that part of his discussion was helpful, but overall it was irrelevant to the issue at hand.