if sufficient defences are not provided, or the Environment Agency, or Natural Resources Wales claims they would be too expensive, you can complain, using the Environment Agency’s complaints procedure. You can find information about the complaints procedure in the ‘Contact us’ section of the Environment Agency, or Natural Resources Wales websites - see under heading Further help for the website address.
If your property and possessions are damaged as a result of flooding, or you incur extra expenses, you should make a claim on your insurance. You may also be able to get help from the Social Fund or from a welfare assistance scheme.