1. Supervises and assists with service of Food & Beverage for a specified sections of the restaurant.
2. Ensures that the mise–en–place is prepared.
3. Ensures that the style of service follows the established standards and is carried out with flair in a courteous and efficient manner.
4. Ensures that all operating equipment used in the outlet is always clean and in good working condition.
5. Ensures that all service personnel in station is on time. Greets guest by names, if possible remember the likes or dislikes of regular guests.
6. Keeps the working area in station clean at all times check personal appearance of service personnel in the station.
7. Up-sells to the guests the restaurant specialties and seasonal times.
8. Satisfy guest comments or if unable to do so, pass them promptly to the manager.
9. Takes guests orders in a friendly manner ensure you offer the correct hospitality greeting.
10. Gives on the job training to waiter/waitress and busboy/busgirl.
11. At the end of the shift, completes assigned side-work and sets your station and service area for the next meal service. Section must be left neat, accurately set up in the save manner you would want to find it.
12. Shares responsibility and duties with assistant restaurant manager / restaurant supervisor for the smooth and efficient service of the restaurant.
13. Learns the hotel fire and safety policies and regulations, and personnel administration requirements.
14. To maintain good communication and relationship within department and other department.
15. To ensure proper usage of equipment and supplies control and prepares all guest supplies, if necessary order and needed supplies through requisition signed by Restaurant Manager.
16. Handles complaints from guest in professional manner and reports them to Restaurant Manager.
17. To ensure that all employees have a complete understanding of and adhere to the hotel’s Employee Rules and Regulations.
18. To carry out any other reasonable duties and responsibilities as assigned by Restaurant Mgr./Asst. Restaurant Mgr./Supervisor.
19. Attends daily operation meetings, and other meetings as required.