RESTAURANT WAITER/WAITRESS
JOB TITLE : RESTAURANT WAITER/WAITRESS
(The Square, Kinsen, Golden Village, Le Gourmet, Lobby Lounge, Biz Lounge, Crew Lounge)
DEPARTMENT : F&B SERVICE
REPORT TO : RESTAURANT CAPTAIN
GENERAL MISSION
• Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner.
• Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.
RESPONSIBILITIES AND MEANS
• Performs any other duties as may be assigned by your superior.
TECHNICAL RESPONSIBILITIES
• Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments.
• Cleans and polishes Glassware, China ware, hollowware and flatware.
• Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
• Replenishes supply of linen and other Operating equipment.
• Obtains requested items from the storeroom.
• Keeps general appearance and maintenance of Restaurant working areas.
• Follows correct sequence of service outlined in the Standard Operating Manual.
• Sets up tables in accordance with Restaurant policy.
• Cleans and removes dishes from the table after service is completed.
• Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
• Cleans all spillage during mealtime and at closing.
• Maintains excellent grooming standard at all times.
HUMAN RESPONSIBILITIES
• Attends all training sessions as scheduled.
RELATIONSHIP
• Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
REPLACEMENT AND TEMPORARY MISSION
• May be assigned to perform duties of Room Service or Banquet when needed.
GREEN GLOBE RESPONSIBILITY
• Committed to energy consumption
• Committed to promote of saving water consumption
• Committed to promote waste management
• Committed to support of Local Community and Products
• Committed to usage of Eco-friendly chemicals and Cleaning products
• Committed to education of employee by promoting of Green Globe
To be fully conversant with:
1. The Hotel and Company Fire Procedures, Health and Safety Policy and Security Procedures
2. Short and long term company promotions
3. Senses of Novo culture
4. The company dress code
5. The hotels smoking policy
6. Hotel and Company philosophy
7. Rules and Management Policies
8. Hotel Objectives and Vision