putting yourself in the shoes of the other person – to understand their view of the situation as
well as how they may perceive your views. This also involves taking an objective look (as much as
we can) at ourselves.
Where to start
Think about the other person or people and what factors may influence their views. Some
compare this to looking at an iceberg. You can see part of it above the surface, but most of the
iceberg is underwater, out of view.