Banking industry is constantly evolving, new product & services have been introduced to customers coupled with the growth of technology that becomes key enabler that drive changes in customer behavior and usage of financial products. In order to identify the growth opportunity, TMB needs to understand current market landscape, sizing and penetration of each product as well as our current position in the market in order to identify, prioritize and capture attractive growth opportunities.
To collect a comprehensive information about
• target customer’s financial profiles including product usage, purchasing and usage habits
• Financial product penetration level across each target group
• Estimated market size of each financial product based on average ticket size and penetration
• Income & expenses management (source of income; channel and type of assets allocation, type of debt and debt to income ratio, etc.)
• Bank’s channel usage behavior
• Detailed product usage covering:
o Transactional & Saving account
o Credit Card
o Term Loan
o Home Loan
o Mutual Fund
o Insurance