Recall will add new customers as they do today, only in the PeopleSoft Financial system. Each bill to address will be a separate customer number. The customer information that can be captured in the PeopleSoft customer record is comprehensive and meets Recall’s current customer data capture requirements.
If the ReQuest DMS customer being setup has Level2 and Level3 customer IDs, they will add each address line for the separate bill address to the address page and add the level customers to the Recall custom page. The levels page links the address by choosing the appropriate address sequence number.
There are a set of delivered PeopleSoft required fields and Recall has added their own set of Recall required fields which represents common information needed for all systems, PeopleSoft and the various Operational systems. When you save the new or updated information, PeopleSoft will either create a file or an application message to be sent to Recall’s various operational systems (ReQuest, VTMS, Voyager, MobileShred, Customer Care, etc) to update and/or create the billing customer in the operational systems as needed. See diagram below:
Recall will add new customers as they do today, only in the PeopleSoft Financial system. Each bill to address will be a separate customer number. The customer information that can be captured in the PeopleSoft customer record is comprehensive and meets Recall’s current customer data capture requirements. If the ReQuest DMS customer being setup has Level2 and Level3 customer IDs, they will add each address line for the separate bill address to the address page and add the level customers to the Recall custom page. The levels page links the address by choosing the appropriate address sequence number. There are a set of delivered PeopleSoft required fields and Recall has added their own set of Recall required fields which represents common information needed for all systems, PeopleSoft and the various Operational systems. When you save the new or updated information, PeopleSoft will either create a file or an application message to be sent to Recall’s various operational systems (ReQuest, VTMS, Voyager, MobileShred, Customer Care, etc) to update and/or create the billing customer in the operational systems as needed. See diagram below:
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