Technology users more effectively - work with One Claim / One View completely. - FNOL preformed, focus on efficiency. Service skills and the NPS indicatorsdocument claim into One view within within 4 hour after FNOL finished2.Access and participation inspection claim fraud (Fruad) 100% to support management goals Fruad 15 about per month 3. Follow. SLA FNOL according to the guidelines ToM completely.4. Can create timeframe in the process of each claim to clear