Work stress has become one of the most widely studied topics
in research, mainly because of its importance to employees’
psychological health, which in turn affects service quality and organizational
effectiveness (Bliese and Halverson, 1996; Hon and Kim,
2007; Jex et al., 2001; Kahn and Byosiere, 1992; O’Neil and Davis,
2010; Xie and Johns, 1995).