The researchers studied books and articles about the research topic to collect data (such as Emerald Insight, Science Direct, .Springer, Research Gate,…). They collected the factors extracted from the literature review. They used the Delphi panel consisted of 15 university professors (with at leastfive years of experience in teaching marketing )and experts in the field of social media marketing (such as active marketing managers in the field of online social media with at least five years of experience), who were selected by purposeful sampling to analyze the data. In 3 rounds, the researchers calculated the Kendall coefficient and screened indicators to determine the adequacy of the performed rounds.