The broad objectives of this research were to increase existing knowledge about
the factors that influence the passenger experience, and use this knowledge to
provide practical guidelines for optimising the allocation of terminal footprint (from
a passenger perspective).
These main objectives can be broken down into a set of more specific research
goals:
1. Develop a deeper understanding of the passenger experience in the
terminal building.
2. Develop a conceptual model that describes the factors that influence
passenger experience.
3. Apply the outcomes of this research towards developing design principles
that can be used to optimise the allocation of space in terminal buildings,
from a passenger experience perspective.
4. Apply the outcomes of this research to suggest strategies for the
optimisation of passenger footprint allocation in future terminal buildings.
Ultimately, this research aimed to positively impact the future passenger
experience in airport terminals, and indirectly, make a small contribution towards
enhancing the general tourism industry by opening travel opportunities to those
passengers that may have previously been deterred from travel (Bricker, 2005).