Users’ previous experiences with health information technology affected their experience with a new system, both positively and negatively [74]. Previous experience seemed to define what was considered to be intuitive system features. The more likely it was to be used [42 59 ]. Since each system is unique, training is usually required [11]. The intensity of training, the timing of the training and the availability experience [46 59 62 68 75 76]. Access to experts on call (or “at the elbow”[40]) and post-implementation training were found to improve clinicians’ experiences with the system in the first period after implementation[16].