While not a measurement category, process adaptability is an important consideration for process
owners and teams. Adaptability will be discussed later in this section.
Process measurements must be linked to business performance. If certain key processes must run
exceptionally well to ensure organization success, it follows that collective success of the key processes
is good for the organization’s performance. Process owners must take care to select process measures
that are strongly correlated with traditional business indicators, such as revenue, profit, ROI, earnings
per share, productivity per employee, and so on. In high-level business plan reviews, managers are
motivated and rewarded for maintaining this linkage between process and organization performance
measures because of the two values which PQM supports: organization success is good, and process
management is the way we will achieve organization success.