Knowledge workers are employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession
Further complicating that challenge, many of these knowledge workers will have to be “technoservice” workers who not only know a specialized field
Employee empowerment means giving employees responsibility and authority to make decisions regarding all. To completely benefit from employees knowledge, organizations need a management style that focuses on developing and empowering employees.
the employees engaging in selling and producing must also be able to make decisions about how to do their work. Organizations need to set up work in a way that gives employees the authority and ability to make those decisions. One of the most popular ways to increase employee responsibility and control is to assign work to team. Teamwork is the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service. Work teams often assume many activities traditionally reserved for management.