Job Specific Responsibiliites
Almost all types of organizations employ customer service representatives and often their duties and responsibilities vary depending on the type of the organization and industry. For example, customer service representatives who work in banks may have similar duties to bank tellers, counting money, cashing checks and servicing accounts. Those working in insurance companies may be required to handle paperwork dealing with policy renewals. Customer service representatives who work for communication and utility companies may assist customers who have outage or other service problems.