We're sorry about this, we have the duty for our mistake, but I think we would received the old form e this moment or tomorrow if you sent to us on Monday, and we can change the correct one on the current day, actually, you delayed two days to mail the form e to us. we would like to apply the new form e for you, but the problem is that we cann't do anything before we receiving the old form e from you, this is very imortant.
I think it's early to request us to bear your estimated lose. Let's do our best to resolve the problem at first. I was in businees trip when we receiving the original form e and we were careless to confirm the original form e, I think we'll be more carefull to check.