It is with great regret that we have failed to deliver on your belief and right to expect the quality and luxury Dusit Thani Hua Hin should stand for. I have no excuses and can only sincerely apologize. Immediately after receiving your email in which you mentioned. I have rose up to all department concerned and inform our Housekeeping to take serious maintenance of the bathroom and have their daily briefing, remind them of the standard procedures in place to prevent such disappointing occurrences and reinforce how these clear guidelines should be implemented. Please rest assured that we take this incident very serious and we will do our utmost to ensure this will not happen again in the future.
In the meantime, if we can be of further assistance whatsoever, please do not hesitate to contact our Guest Relations or Duty Manager at the lobby for their immediate action.
We thank you again for bringing this problem to our attention and do hope that you would consider returning to Dusit Thani Hua Hin or using our other Dusit International properties. We look forward to warmly welcoming you and your family with gracious Thai hospitality.