Figure 3.4 shows the effects of the use of 3PL services in Australia, India,
Malaysia and Singapore. Between 70 and 90 % of the firms reported impacts on
logistics cost (this item was not included in the Indian study), customer satisfaction
and on internal logistics. A higher proportion of companies in Malaysia (95 % of
the respondents) and Singapore (81 % of those responding) reported effects on
employee morale, compared to firms in Australia and India (around 50 % of firms
in each country). These results indicate that logistics outsourcing may influence
organizations in a number of different ways, and hence can deliver positive results