In order to control and improve the quality of education and research, statistical techniques should be used. This ISO 9001 element requires that the need for statistical techniques in learning, teaching and research is established, and that the identified techniques are implemented and controlled. Statistical process control (SPC control charts), the seven quality tools, analysis of variance, hypothesis testing, design of experiments (DOE) may be included. It is advised that the need for the implementation of these techniques is analyzed in each of the fourteen quality loop elements of the quality system, as well as appropriate supporting elements. For example, statistical techniques in contract review may be used for analysis of customer satisfaction through surveys and interviews. Also, the analysis of industry and government needs and specifications can be included. In handling, preservation and delivery, number of nonconformancies in class- rooms, equipment malfunctions and downtime, damaged teaching material, availability of soft- ware and computers, and many other quality indicators can be tracked and improved using statistical techniques.