Follows the people positioning guide and organises and directs crew members on all stations to ensure a smooth and efficient operation.
Helps to refine operational abilities of crew members, by use of ‘on the job training’ techniques and by corrective coaching.
Actively engages and motivates staff day to day through the use of basic people practices, reward and recognition.
Helps crew members to become competent in all areas by completing SOCs as required and or supporting the crew trainers to do so, day to day.
Completes Crew Trainer SOCs.
Supports the Training Manager in the delivery of the store training grade.
Assists as required in the delivery of crew performance reviews.
Participates in crew training classes as required.
Participates in the orientation and initial training of Crew Members as required.
Has a basic understanding of conflict management and has completed the Diversity Module and acts as a Diversity Champion.