The hotel business is a labour-intensive and quality-driven service industry. The
competitiveness and productivity of the industry depends primarily on the skill levels and
professionalism of its employees. Consequently, the constituents within the Hotels,
Restaurant and Catering sector recognize that education, vocational training, and human
resource development are necessary to ensure their future. 6 In support of this, the World
Economic Forum (in their recent T&T Competitiveness Report 7) sees good management
of human resources as one of the key drivers for competitiveness across the industry.