•Support and work with visa team leader to prepare business plan documentation to apply for approved and newly opened positions within the Regional Operating Headquarters (ROH) organization structure
•Prepare supporting documents and submit applications to the Thailand Board of Investment (BOI), with effective follow-up and communication to ensure that hired candidates receive approved visas and work permits in good time
•Work with outsourced firms and agencies both in Thailand and aboard, where required, for effective and timely visa and work permit-related support, and provide service-level requirements of outsourcing partners to ensure they are communicating proactively and regularly, advising us of any potential complications in the process ahead of time
•Manage the work permit renewal process for existing employees and outsourced employees
•Manage the 90-day notification tracking and submission of reports for Thailand Immigration department
•Liaise with Thai embassies abroad to optimize and expedite the visa application process for employees native in those countries and ensure any requirements are updated regularly
•Drive the visa and work permit process for Agoda employees abroad and provide guidance and determine SLAs for outsourcing agencies or advisory partners