Premium brands capture the public imagination
when they stand out from the rest. Obvious
examples are Earl Grey tea which connoisseurs
recognise for its distinctive name, flavour and
taste, Rolls-Royce for its pedigree of
no-expense-spared luxury and Parker pens for
their stylishness coupled with functionality.
Another premium brand that is widely respected
in this country is Singapore Airlines (SIA) which
is particularly well known for the quality of its
product offering and excellence of service
standards. Singapore Airlines' customer service
standards are symbolised by the distinctive
uniform of its flight stewardess, a sarong kebaya
in batik material designed by Parisian couturier
Pierre Balmain, reflecting its Asian heritage.
In the modern service economy, it is frequently
customer service that differentiates one product
from another. A prime example is the airline
business, where passengers may be travelling for
many hours. During these periods people want
to relax in comfort, knowing that their
individual needs are being catered for. SIA aims
to provide the best product for its passengers,
plus the best customer service available.
MBME-009 3 P.T.O.
After operating as Malaysian Airways and then
as Malaysia-Singapore Airlines, SIA was
officially launched in 1972. Today SIA's network
reaches out to 93 destinations in 42 countries,
serving Asia, Europe, North America, the Middle
East, the South West Pacific and Africa. Its
regional airline subsidiary Silk Air serves
21 destinations in 8 countries. SIA has also
created a number of strategic alliances with
other major world airlines to serve other
markets jointly.
Remarkably for the airline industry SIA owns all
its aircraft, unlike many other airlines who lease
a substantial part of their fleet. It also has one of
the youngest fleets of any major airline, with an
average age of just over five years.
Premium brands capture the public imaginationwhen they stand out from the rest. Obviousexamples are Earl Grey tea which connoisseursrecognise for its distinctive name, flavour andtaste, Rolls-Royce for its pedigree ofno-expense-spared luxury and Parker pens fortheir stylishness coupled with functionality.Another premium brand that is widely respectedin this country is Singapore Airlines (SIA) whichis particularly well known for the quality of itsproduct offering and excellence of servicestandards. Singapore Airlines' customer servicestandards are symbolised by the distinctiveuniform of its flight stewardess, a sarong kebayain batik material designed by Parisian couturierPierre Balmain, reflecting its Asian heritage.In the modern service economy, it is frequentlycustomer service that differentiates one productfrom another. A prime example is the airlinebusiness, where passengers may be travelling formany hours. During these periods people wantto relax in comfort, knowing that theirindividual needs are being catered for. SIA aimsto provide the best product for its passengers,plus the best customer service available.MBME-009 3 P.T.O. After operating as Malaysian Airways and thenas Malaysia-Singapore Airlines, SIA wasofficially launched in 1972. Today SIA's networkreaches out to 93 destinations in 42 countries,serving Asia, Europe, North America, the MiddleEast, the South West Pacific and Africa. Itsregional airline subsidiary Silk Air serves21 destinations in 8 countries. SIA has alsocreated a number of strategic alliances withother major world airlines to serve othermarkets jointly.Remarkably for the airline industry SIA owns allits aircraft, unlike many other airlines who leasea substantial part of their fleet. It also has one ofthe youngest fleets of any major airline, with anaverage age of just over five years.
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