(with the exception of Knowledge Content Quality, as noted in Table 2).
Also, in the case of Knowledge Use, there was one item that loaded on more than one
factor—this was dropped from subsequent analysis. We note that overall, Cronbach’s
alpha values were satisfactory, exceeding the cutoff level of 0.7 recommended by
Nunnally [65], with the exception noted in Table 2. Finally, in all cases, item-to-total
correlations were above 0.6.