Vendor Communication
Keeping the vendor in line can be difficult. But vendors are you allies, so use them to your advantage. They know the new system better than anyone else. They are used to migrating data, and they probably have experience in migration libraries from your current system. However, you must keep on top of them. If they are not getting back to you, give them a call. Don’t sit back and wait. If you need something and their only response is, “We can’t do that, ask them why. Make sure you get your questions answered. Remember that the vendor is most likely working on multiple installations at the same time; they often won’t have time to pursue your questions fully, unless you ask the question several times. Be fair with the vendor; don’t expect the world, but be firm on what your needs are. After migration, re-read and verify that all vendor are. After migration, re-read and verify that all vendor promises have been met by going through your request for proposal (RFP) and the binding contract. If you wait too long, these agreements may be null and void.