As a new member of the board of director for a local bank, jack Nelson was being introduced to all the employees in the home office. When he was introduced to Ruth Johnson, he was curious about. Her work and asked her what her what her machine did. Johnson replied that she really did not know what the machine was called or what it did. She explained that she had been working there for only two months. She did, however, know precisely how to operate the machine. According to her supervisor, she was an excellent employee.